1. INTRODUCTION & ACCEPTANCE OF TERMS
Welcome to NAT+. This website, accessible via www.natbeautylab.com (the “Site”), is owned and operated by Nano X Sdn. Bhd. (“we,” “our,” “us”). By visiting our Site, browsing, creating an account, or purchasing our products, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
These Terms apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
2. ELIGIBILITY & ACCOUNT RESPONSIBILITIES
By agreeing to these Terms, you represent that:
- You are at least 18 years of age (the legal age of majority in Malaysia).
- If you are between 16 and 17 years old, you confirm that you have obtained the express consent of your parent or legal guardian to use this Site and enter into a binding contract with us.
- If you are under 16 years old, you are strictly prohibited from using this Site or making purchases.
If you create an account on our Site, you are solely responsible for maintaining the confidentiality of your account credentials, username, and password. You agree to accept responsibility for all activities, transactions, and purchases that occur under your account.
We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion if fraudulent, illegal, or unauthorized activity is suspected.
3. CRITICAL SKINCARE & COSMETIC DISCLAIMER
IMPORTANT PRODUCT USE & LIABILITY NOTICE
All products offered by NAT+ on this Site are strictly intended for cosmetic and external topical use only. Our products, formulations, and marketing materials (including but not limited to descriptions of Nano Active Technology, Vitamin A, or Vitamin E droplets) do not constitute medical advice, medical diagnosis, or medical treatment for any skin pathology or clinical dermatological condition.
Individual skin profiles vary significantly under different environments, including high-humidity conditions. You are strongly advised to perform a localized patch test prior to full application of any new formulation. If you experience unexpected irritation, allergic reactions, or discomfort, discontinue use immediately and consult a qualified medical professional or dermatologist.
Nano X Sdn. Bhd. shall not be held liable for any adverse reactions, skin sensitivities, or misuse arising from a failure to follow standard patch-testing protocols or professional medical advice.
4. INTELLECTUAL PROPERTY RIGHTS
All content included on this Site including but not limited to text, graphics, proprietary logos, brand marks, packaging designs, formulations, product names (including the NAT+ brand and LuminX product line), technology nomenclature (including Nano Active Technology), digital infographics, software, images, and audio/video materials is the exclusive property of Nano X Sdn. Bhd. and is protected by Malaysian and international copyright, trademark, and intellectual property laws.
You are strictly prohibited from copying, reproducing, modifying, distributing, displaying, transmitting, publishing, or creating derivative works from any part of this Site or our brand collateral without explicit, prior written authorization from Nano X Sdn. Bhd. Furthermore, the automated or manual scraping, framing, data mining, or indexing of our brand assets, product data, or images for secondary e-commerce marketplaces or AI model training is expressly forbidden.
5. PRODUCTS, PRICING, & ACCURACY OF INFORMATION
We reserve the right to modify the prices of our products, adjust formulations, or discontinue variants at any time without prior notice.
We make every effort to display the colors, packaging textures, and visual details of our products as accurately as possible; however, we cannot guarantee that your device’s digital display will perfectly represent the actual physical product.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
6. GOVERNING LAW & JURISDICTION
These Terms of Service, along with any separate operational agreements or purchase transactions whereby we provide you Services, shall be governed by, interpreted, and construed in accordance with the laws of Malaysia.
Any disputes, claims, or legal proceedings arising out of or in connection with these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Malaysia.
7. REFUND & RETURN POLICY REFERENCE
All purchases made through our Site are explicitly bound by our comprehensive, standalone Refund & Return Policy.
To assist users with a rapid overview during account usage and checkout transitions, a condensed summary of your return rights is provided below:
QUICK SUMMARY REFERENCE GUIDE
- Change of Mind Returns: Allowed within seven (7) calendar days from delivery confirmation. The product must remain 100% unopened, unused, with all original commercial safety seals and shrink-wrap completely intact.
- Hygiene Exclusions: Any skincare container or box that has been unsealed, sampled, or opened is strictly ineligible for any return or refund due to safety protocols.
- Damaged or Incorrect Items: Must be reported to customer support within three (3) calendar days of delivery with clear photo or video proof for an immediate free replacement or refund.
- Return Logistics: The customer bears all delivery costs and shipping risks for standard change-of-mind returns.
For explicit guidance on banking clearance timelines (FPX, E-Wallets, Credit Cards) and detailed step-by-step procedures to initiate a request, please read the complete Refund & Return Policy available via the hyperlink in our website footer.
8. AMENDMENTS TO THESE TERMS
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.
9. CONTACT INFORMATION
Inquiries regarding any aspect of these Terms of Service should be sent to our compliance team at:
- Official Email: info@natbeautylab.com
- Fulfillment Headquarters: Nano X Sdn. Bhd., No 20, Jalan Utarid U5/15 (PS), Seksyen U5 (Panasuria), 40150 Shah Alam, Selangor, Malaysia.