1. INTRODUCTION
Welcome to NAT+ (“we,” “our,” “us”). We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [ www,natbeautylab.com] (the “Site”), purchase our products, or interact with us via social media, customer service, or in-person events.
Please read this policy carefully. By using our Site or providing your information to us, you consent to the practices described in this Privacy Policy.
2. WHO WE ARE
Company: Nano X Sdn Bhd
Business Registration No.: 202501042650 (1644058-H)
Contact Email: nanobeautyx@gmail.com
Customer Service: nanobeautyx@gmail.com
Phone / WhatsApp: 012-2858639
Address: No 20, Jalan Utarid U5/15 (PS) Seksyen U5 (Panasuria) 40150 Shah Alam, Selangor, Malaysia.
3. WHAT PERSONAL DATA WE COLLECT
We may collect the following types of personal data:
3.1 Information You Provide Directly
- Identity Information: Name, gender, date of birth (optional)
- Contact Information: Email address, phone number, shipping address, billing address
- Payment Information: Credit/debit card details, FPX transaction details, e-wallet information (processed securely via third-party payment gateways)
- Account Information: Username, password, purchase history, wishlist items
- Communications: Emails, messages, feedback, reviews, survey responses
- Skin Profile: Skin type, concerns, preferences (optional, for product recommendations)
3.2 Information Collected Automatically
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent, clicks, referral sources
- Location Data: General location based on IP address
- Cookies: See our Cookie Policy below
3.3 Information from Third Parties
- Social media platforms (if you interact with our pages)
- Payment processors (transaction confirmation)
- Delivery partners (shipping updates)
- Marketing partners (with your consent)
4. HOW WE COLLECT YOUR INFORMATION
We collect information when you:
- Visit our website
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact customer service
- Participate in promotions or surveys
- Leave reviews or comments
- Interact with us on social media
- Visit our pop-up stores or events
- Communicate via WhatsApp or other messaging platforms
5. HOW WE USE YOUR INFORMATION
We use your personal data for:
Purpose Legal Basis
Process and fulfill your orders Contract performance
Communicate order updates Contract performance
Manage your account Contract performance
Process payments and refunds Contract performance
Deliver products to you Contract performance
Respond to customer service inquiries Legitimate interest
Send marketing communications (with consent) Consent
Personalize your shopping experience Legitimate interest
Improve our website and products Legitimate interest
Analyze customer behavior and trends Legitimate interest
Prevent fraud and unauthorized transactions Legal obligation
Comply with legal requirements Legal obligation
6. MARKETING COMMUNICATIONS
6.1 What We Send
With your consent, we may send you:
- Promotional emails about new products, launches, and offers
- SMS/WhatsApp alerts for flash sales and promotions
- Personalized product recommendations
6.2 How to Opt Out
You can unsubscribe at any time:
- Click “unsubscribe” in any marketing email
- Reply “STOP” to any SMS/WhatsApp
- Update preferences in your account settings
- Email support@natplusbeauty.com with “Unsubscribe” in subject line
Note: Even if you opt out of marketing, you will still receive transactional emails related to your orders (order confirmations, shipping updates, etc.).
7. DISCLOSURE OF YOUR INFORMATION
We may share your personal data with:
7.1 Third-Party Service Providers
|
Provider Type |
Examples |
Purpose |
|
Payment Processors |
Billplz, SenangPay, Fiuu |
Process payments securely |
|
Logistics Partners |
J&T, Pos Laju, DHL |
Deliver your orders |
|
E-commerce Platform |
Shopify, Shopee, TikTok Shop |
Host and manage our store |
|
Email/SMS Providers |
Mailchimp, etc. |
Send marketing communications |
|
Analytics Providers |
Google Analytics |
Understand customer behavior |
|
Customer Support Tools |
Zendesk, etc. |
Manage customer inquiries |
7.2 Legal Requirements
We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of NAT+, our customers, or others.
7.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change.
7.4 With Your Consent
We may share your information for other purposes with your explicit consent.
8. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than Malaysia. These countries may have different data protection laws.
When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by relevant authorities
- Ensuring the recipient country has adequate data protection laws
- Obtaining your consent where required
9. DATA SECURITY
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it, including:
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Restricted access to personal data on a need-to-know basis
- Secure Servers: Data stored on secure servers with firewall protection
- Regular Reviews: Periodic security assessments and updates
- Payment Security: We do NOT store full payment card All payments are processed directly by PCI-DSS compliant payment gateways.
10. DATA RETENTION
We retain your personal data only as long as necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law.
Data Type Retention Period
Order information 7 years (for tax and legal purposes)
Account information Until account deletion
Marketing preferences Until consent withdrawn
Customer service communications 3 years
Data Type Retention Period
Website usage data 26 months
After the retention period, your data will be securely deleted or anonymized.
11. YOUR RIGHTS
Under Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights:
11.1 Access
You have the right to request access to the personal data we hold about you.
11.2 Correction
You have the right to request correction of inaccurate or incomplete data.
11.3 Withdrawal of Consent
You have the right to withdraw your consent for processing at any time (where processing is based on consent).
11.4 Limitation of Processing
You have the right to request restriction of processing in certain circumstances.
11.5 Data Portability
You have the right to request transfer of your data to another service provider (where technically feasible).
11.6 Deletion
You have the right to request deletion of your personal data, subject to legal retention requirements.
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: nanobeautyx@gmail.com
WhatsApp: 012-2858639
Mail: No 20, Jalan Utarid U5/15 (PS) Seksyen U5 (Panasuria) 40150 Shah Alam, Selangor, Malaysia.
We will respond to your request within 21 days as required by Malaysian law. We may need to verify your identity before processing your request.
12. COOKIES POLICY
12.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and improve your browsing experience.
12.2 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
| Essential Cookies | Required for website functionality (shopping cart, login) | Session / Persistent |
| Performance Cookies | Analyze how visitors use our site (Google Analytics) | Up to 26 months |
| Functionality Cookies | Remember your preferences and settings | Up to 12 months |
| Targeting Cookies | Track browsing habits for personalized advertising | Up to 12 months |
12.3 Managing Cookies
You can control cookies through your browser settings:
- Chrome: Settings → Privacy and Security → Cookies
- Safari: Preferences → Privacy
- Firefox: Options → Privacy & Security
Edge: Settings → Cookies and site permissions Blocking essential cookies may affect website functionality.
13. THIRD-PARTY LINKS
Our website may contain links to third-party websites (e.g., Shopee, TikTok, payment gateways).
This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party sites you visit.
14. CHILDREN'S PRIVACY
Our website and products are not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected information from a child, please contact us immediately.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
We will notify you of material changes by:
- Posting the updated policy on our website with a new effective date
- Sending an email notification (for significant changes)
- Displaying a notice on our website
We encourage you to review this policy periodically.
16. CONTACT US
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer (DPO):
Email: nanobeautyx@gmail.com
Customer Service: nanobeautyx@gmail.com
WhatsApp: +6012-2858639
Response Time: Within 21 business days
17. COMPLAINTS
If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Personal Data Protection Department:
Jabatan Perlindungan Data Peribadi (JPDP)
Kementerian Komunikasi dan Digital
Aras 14, Menara Usahawan, Persiaran Perdana, Presint 2 Pusat Pentadbiran Kerajaan Persekutuan
62000 Putrajaya, Malaysia Website: www.pdp.gov.my Phone: +603-8911 7900
18. LANGUAGE
This Privacy Policy may be available in both English and Bahasa Malaysia. In case of any conflict or inconsistency, the English version shall prevail.
This Privacy Policy was last updated on 27/2/2026.